Idea

Dolmetsche.ch was created to make professional interpreting services more accessible and efficient across Switzerland.
Government institutions, courts, and organizations often struggle to find suitable interpreters quickly, especially in sensitive contexts such as refugee aid or legal proceedings.
The idea was to build a centralized platform that connects qualified interpreters with organizations and private clients, reducing coordination effort while ensuring quality and reliability.

Key components

Technology & Integration

Product Design

Figma for product redesign and design systems.

Mobile Apps

Flutter for iOS and Android using a single codebase.

Website & Back-End

MEAN Stack (MongoDB, Express, Angular, Node.js).

Admin Panel

Custom admin panel for managing the entire platform.

Main Features

• User Authentication & Profile Management
• Translation Request Management for Customers
• Translation Request Management for Interpreters
• Multi Role Appointment Management
• Integrated Video Calls
• Smart Notifications

User Authentication & Profile Management

The platform supports structured registration via email and password with OTP verification.
During onboarding, users define whether they act as customers or service providers such as interpreters.
Each role has tailored profile fields, including qualifications, languages, availability, and service types.
Profiles can be edited at any time and allow full control over personal data, offered services, and visibility.
This structured role based profile system ensures trust, transparency, and clear expectations between institutions, private users, and professionals on the platform.

Translation Request Management for Customers

Customers create translation requests through the web platform by defining request type, location, time frame, and required language combinations. Prices are calculated automatically based on predefined rules.
Requests remain editable until accepted by a suitable service provider.
After completion, customers confirm the job summary submitted by the interpreter and provide a rating.
For recurring needs, customers can send follow up requests to the same interpreter with minimal effort, reducing coordination time for institutions and frequent users.

Translation Request Management for Interpreters

Interpreters discover matching requests through the mobile app based on their language skills, location, and availability.
Requests follow a first come logic and are displayed transparently in a dedicated dashboard.
Advanced filters allow interpreters to focus only on relevant jobs, reducing noise and improving response time.
After completing a request, interpreters submit a summary that is confirmed by the customer to close the workflow cleanly.

Multi Role Appointment Management

Beyond interpreters, the platform supports additional professional roles such as protocol writers and lawyers.
Customers can create requests that require multiple roles for the same appointment, for example an interpreter and a protocol writer for a court session.
The system allows customers to propose multiple time slots for a single appointment. Each required role can independently accept or decline these options.
The platform automatically identifies matching combinations where all required roles are available, significantly reducing manual coordination effort.

Integrated Video Calls

Video based translation requests are handled through integrated Zoom calls.
Once a request is accepted, meeting details are generated automatically and shared with all participants.
This removes the need for external coordination tools and ensures that video sessions are executed reliably, even in time sensitive or legally critical situations.

Smart Notifications

Push notifications inform interpreters and other professionals about new matching requests, appointment updates, or pending confirmations.
Notifications are role aware and urgency based, ensuring that relevant users are informed without being overwhelmed.
This real time communication layer is essential for fast response times and smooth execution of appointments across multiple parties.

Main Challenge

Most Special Step

The most special part of the project was the flexible price modeling built into the platform. Interpreting services vary strongly depending on request type, location, language combinations, urgency, and institutional contracts.
A single fixed pricing model would not have supported these real world requirements.
Together with the client, we defined a pricing logic that allows different prices per customer, interpreter, and request type.
This enables government institutions and courts to work with framework contracts while interpreters can be compensated based on experience or specialization.
Designing this system required careful alignment between business rules, user experience, and technical feasibility.
What made this step special was maintaining usability despite the underlying complexity. Prices remain transparent and easy to understand, reducing misunderstandings and support effort.
The result is a scalable pricing foundation that supports institutional workflows while remaining clear and trustworthy for all users.